Refund and Cancellation Policy
This Refund and Cancellation Policy outlines the terms, conditions, and procedures for requesting refunds or canceling enrolment in any training course provided by
HTS COATINGS – FROSIO’s Global Training Body (hereafter “HTS COATINGS”, “we”, “us”, or “our”). This policy is designed to ensure transparency and fairness to all participants while protecting the integrity and sustainability of our training programs.
1. Scope & Definitions
1.1 Scope:
This policy applies to all participants enrolled in courses including but not limited to FROSIO Coating Inspector Training, Painting Inspector Training, QC Painting Inspector, Corrosion Control, and other training programs offered by HTS COATINGS.
1.2 Definitions:
• Participant/Registrant: An individual who has registered and paid for a course.
• Course Commencement Date: The scheduled start date of the training program.
• Cancellation: A formal request made by the participant or by HTS COATINGS to terminate the enrolment in a course.
• Refund: The return of a portion or the entire payment made for the course fee, subject to the conditions outlined herein.
2. Cancellation Initiated by the Participant
2.1 Notice Requirement:
Participants wishing to cancel their enrolment must submit a written request (via email or registered mail) to our designated cancellation team. The request should include:
• Full name and contact details.
• Course title and enrollment reference number.
• Reason for cancellation.
2.2 Cancellation Timeframes and Refund Entitlements:
REFUND Policy
- Before 30 days without obtaining any course materials and online training starts – 5% will be charged for administration expenses and the remaining 95% will be refunded.
- Before 30 Days after getting all the materials if demands for cancellation – We deduct Euro 1500 and remaining will be refunded.
- Before 30 Days after getting all the materials and partially of fully completed their online training mode – We deduct 70% fees and balance will be refunded.
- Before 15 days after training or obtaining all the materials – NO REFUND will be entertained.
- In case, the student completed their online training and obtained all the materials – but before 7 to 15 days of examination, if he wishes to reschedule, NO refund will be given. However, if the student has any medical issues or emergency, an additional Euro 1500 will be levied for re-scheduling of any future training programs, provided he should submit valid evidence for this option.
3. Cancellation Initiated by HTS COATINGS
3.1 Course Cancellation by HTS COATINGS:
In the unlikely event that HTS COATINGS cancels a course due to unforeseen
circumstances, low enrollment, or other operational reasons, we will:
• Notify all enrolled participants as soon as possible.
• Provide the option of by transferring the enrolment to an alternative session or similar course offering (only if HTS COATINGS Cancelled the schedule).
In case of Natural calamity, war, invasion, national disaster, if schedule not performed due to security reason by any parties, mutual agreement shall be made to make the schedule in next available batches. If students wishes to cancel at this time (after completion of training, receipt of all confidential course materials, the EURO 1500 will be charged as cancellation policy.)
4. Refund Process
4.1 Processing Time:
Refunds will be processed within 15 to 30 business days after the cancellation request is approved and all necessary verifications have been completed as per the above terms and conditions.
4.2 Refund Method:
Refunds will be issued using the original payment method used during enrolment, unless an alternative arrangement is mutually agreed upon.
4.3 Transaction Fees:
Any bank or transaction fees incurred during the refund process shall be borne by the participant.
5. Force Majeure and Exceptional Circumstances
5.1 Force Majeure:
HTS COATINGS will not be held responsible for any cancellation or inability to conduct courses due to events beyond our control, including but not limited to:
• Natural disasters
• Government regulations or restrictions
• Technical or infrastructural failures
5.2 Alternative Arrangements:
In cases where force majeure events prevent course delivery, we will endeavor to:
• Reschedule the course,
• Offer a transfer to a similar program, or
• Provide refunds in accordance with the timelines outlined in this cancellation policy (with deduction of Cost related to training and course materials which is equivalent to Euro 1500.
6. Amendments and Notification
6.1 Policy Changes:
HTS COATINGS reserves the right to amend this Refund and Cancellation Policy at any time. Any amendments will be communicated to participants through:• Email notifications,
• Updates on our website, or
• Notices during the registration process.
6.2 Continued Enrollment:
Continued enrolment in our training programs constitutes acceptance of the most current version of this policy.
7. Contact Information
For questions, disputes, or further clarification regarding this Refund and Cancellation Policy, please contact:
Email: info@htscoatings.in
Phone: +91 – 9176618930
Phone: +91-8939092977
Postal Address: No: F-32, 1st Floor, 2nd Avenue, Near Chintamani signal, Anna
Nagar East, Next to Apollo Hospital, Chennai – 600102, Tamilnadu, India
R.VENKATESAN
Director
HTS COATINGS
Consultant / Trainer / Coating Specialist
SSPC Protective Coating Specialist (PCS) – 2011-702-134
FROSIO Surface Treatment Level III Certified Inspector – 10790
AMPP Senior Certified Inspector – S-67344
ICorr Protective Coating Inspector Level 3 – C10257
SSPC Protective Coating Inspector Level 3 Certified – S -67344
NACE CIP Level 2 Certified Inspector – 30818
ICorr Insulation Level 2 Certified Inspector – C10517
ICorr Fireproofing (PFP-EPOXY) Level 2 Inspector – C10564
American Galvanizer Association Certified Inspector
SSPC INDIA CHAPTER – Treasurer
FROSIO / ICorr Leading Instructor
FROSIO Global Training Body
ICorr Training Body